You can trust LDS to find your leak.

Please be advised of the following service that was provided by your team member, Mr Barry Cronin. I was very impressed with his customer service, knowledge, care and understanding of the problem we were faced with and how he kept us informed throughout his inspection work. It is so nice to see someone who can see the whole picture and not just the problem. An absolute pleasure and would recommend him highly.

Brett was punctual, courteous and knowledgeable. He identified the problem and dealt with it, which I did not expect. I anticipated that I would have to call a plumber/other professional once the leak was identified. I appreciate that a plumber is required to deal with the minor matter. I would recommend and thank Brett for his help, expertise and advice on a semi related matter regarding my boiler. Very professional. Thank you. Excellent service.

I am writing just to say what a really helpful and efficient member of staff you have who called out to our property on Friday 13th September to detect a leak for Homeserve. His name is Barry but unfortunately I didn’t catch his surname. He was extremely polite and most sympathetic. I have to say I think he is a credit to your company and I think it’s only right you are told. People are very quick to complain but never quick enough to give credit when it is due.

Many thanks for your report. Brett was great yesterday. He went above and beyond what I expected from him. He was both professional and very personable in his work. Please pass our regards and thanks for his work. It looks now that we have ticked off another source of the problems. Brett suggested a couple of potential next steps which we will now follow up. Again, thanks for your support and great service.

Thank you for the Service provided at San Diego Road in Gosport. Here is a picture of the leak which was embedded about 6 inches into a concrete floor, your detection could not have been more accurate and we only opened up about 18” of the flooring. Simon (If I recall correctly) was a lovely chap to deal with and most helpful. All the best and Happy New Year.

The process of detection by the engineer was very thorough. Eventually two leaks were found using hydrogen/nitrogen tracer gas. They were from central heating pipes under the solid floors. LDS checked the rest of the house thoroughly and provided a professional report for our insurers. The leaks were not where we suspected and so saved us a lot of unnecessary digging!

Your engineer Russell was able to tell us more about our central heating system than British Gas engineers! Russell was efficient and friendly and had British Gas done their job properly with the leak sealer as Russell did when he drained down the CH system then I would probably not have needed the leak survey.

I would really like to praise Gareth for the excellent service he offered us. I was really impressed with him; he arrived spot on time and made me feel so confident. He was so thorough, clean, conscientious and a really good ambassador for your company. Thank you for the service and sending such an excellent engineer.