Customer Testimonials

Bernie was excellent, he listened patiently to my concerns, and then thoroughly checked the Bungalow for any leaks , he identified where the leak in the central heating pipes was, and also informed me that there was a 30% damp reading in the shower room , which was not connected to the central heating pipework , but he suspected it was a leak from the shower. He also gave me some very good advice re the pipework in the loft. He was very courteous and professional .

I’d just like to pass on our appreciation to your specialist you sent out to us today – Gareth. Given these difficult times we currently find ourselves in he did an excellent Job. On time, friendly and helpful with advice, clearly communicating everything he was doing to detect the leak for us. A very professional and efficient service so thanks again.

Just wished to say Chris was so professional, made everything clear, great communication of what had been done, absolute credit to the company. Plus the van was really clean turning up, something I love to see pride in the tools etc.

LDS have done an outstanding job with finding the source of the leak, tracing the underground pipework and supplying many knowledgeable recommendations. Even in these trying times, everything was delivered with great customer service and support.

Thank you, you found the leak, provided a detailed report and next steps for fixing the issue. Would recommend your company.

Flawlessly good mannered, warm personality and wore his obvious highly trained expertise lightly. He’s a credit to the company. Following his astute survey and conclusion the leak was found exactly as he’d surmised, and duly rectified completely satisfactorily as he had proposed.

Both engineers very polite and helpful, made sure all furniture etc. was put back in place. Extremely informative about what they detected.

Gareth was great and a credit to your company

Gareth has been so helpful and explained everything to us all the way through and showed us such courtesy throughout, thank you very much for sending him

Great friendly service, Scott was courteous, very professional and efficient with a great sense of humour. The leak was spot on. Scott is a credit to your company

Steeley carried out a wonderful job that was not easy. He capped off the leak and he is now holding pressure, thank you.

I am very impressed with the service provided by your Specialist Leak Detection Service, thank you. 11/10 for service!

Mary said a big thank you to the two lovely fellas that located her leak on Friday.  She has put up with the leak for 11 months emptying buckets daily and LDS found the leak, well done lads!

Bernie did a great job finding the water leak, thank you

I highly rate this firm who were able to find a leak in my 800 m length ground source heat pump ground collector that is buried 1 metre below the surface in a plot of a third of an acre. It had been leaking for some time and was getting worse. I had no plans for the pipe layout, but this firm was able to find the leak location to within 1 metre within 2 hours of being on site. Adrian and Chris who attended were polite and efficient and a credit to their firm. I spoke with Mark on the phone he sounded very experienced in Geothermal systems much more than other leak detection firms that I contacted. I would highly recommend this firm. Yes, the price is high, but they have the equipment and expertise to find the leak so well worth it in the end.

Adrian was very efficient and friendly

Thank you so much Bernie for finding my water leak today, great job

Grigor has been absolutely superb, very helpful and polite. He was spot on and spent time explaining the leak and possible consequences. When you are in trouble with leaks…these are the people to call… The leak busters

Scott was courteous, informative and knowledgeable. Thank you

Brett Steele kept me fully informed of what was going on and the various methods he was using. He caused minimum disruption.We could not have wished for a better person to deal with the problem.

Your guys have been on one of my jobs today and I would like to say they were really good ,very professional and courteous to our client.

You have two very good members of staff that worked here with us yesterday.

Excellent Service from start to Finish. Bernie was lovely and very informative. 100% Recommend LDS. Thank you!

I just wanted to say how much we appreciated Bernie’s efforts today. He searched and tested high an low and probed everything possible until the very last moment when he spotted some salts and condensation, and then finally a gas leak under a kitchen unit!  The evidence is there, thank goodness. He told me that the boiler gauge is out of whack but that’s another thing. Most impressed with his tenacity. Thank you.”

Loved Bernie – lovely warm guy who answered all my questions. Thank you Bernie!

This is the 2nd time we have used this service and both times multiple leaks were detected with no fuss definitely recommend this company scott was very polite and professional.

Thank you very much for the report, brilliant service, we will be in touch again to investigate the rest of our sites leaks, please pass on my thanks to Mark who was a great help.

Great service but expensive. I had to change my appointment with a few days notice and this was done without a problem – thank you. Adrian turned up on time and was very thorough – it took about 3 hours, but the leak was detected very accurately so my plumber was able to fix with minimum disruption to the tiled floor! I do think the service is very expensive, but at least it worked.

I had another leak detection company attend my house prior who could not find the leak. LDS attended and accurately found the leak. Operative also took care and time to ensure our heating was back up and running before he left. Very impressed, thank you Scott.

The guy who came to site was absolutely great.

I must say I was impressed with your report and intend to use LDS services more, going forward.

Rapid comprehensive service Many thanks Grigor

We have used this company several times with great results every time, they find the leak we repair and it saves pulling up floorboards and tiling to find the leak.

Just to let you know we had the floor up on Saturday and there was a leak in the area that your engineer said. all repaired and now just having to leave until the floor dry’s out. Thank Michael for us.

Please pass our thanks onto the technician Scott for a very effective and efficient survey which found our leak rapidly. The work was carried out without any intrusion into our life style and by a very pleasant gentleman.

Many thanks for the report and please pass on my thanks to the guys.

Thank you very much for doing our survey first thing this morning and arranging for the work to be carried out soon after. Your help has been greatly appreciated in what was becoming a very stressful situation.

I have used LDS on quite a few occasions and would always recommend the. Speak to an advisor fist to confirm they can help.

Thank you for your engineers Scott & Matt yesterday they were very efficient in finding the water leak under the floor in the dining hall.

Very happy with the service from Dean

We finally had a plumber round yesterday, he repaired the leak and we now have central heating and hot water. Your location for the leak was spot on – thank you.

Thank you! And thanks to Adrian too. We are very grateful for your immediate response and we are impressed.

I am most satisfied with the service provided from start to finish. Mr Williams was polite and helpful.

I have engaged a plumber to expose the pipes where your detection methods indicated. An old flat iron nail from the skirting board had glanced the cold water pipe causing the leak. Your company (and Matt) are to be commended for being able to bring this to light.

Thank you very much Beverley for all your help organising your team.

Amazing job, very impressed with Gareth

Gareth was friendly and thorough and explained everything, so I understood.

Firstly, we would like to thank your company for attending to this job. But most of all we would to say that we were really impressed with the detail of the detection survey, absolutely brilliant. Thank you.

Just wanted to let you know my plumber got to me yesterday and fixed the t-joint. The thread had worn, probably fitted originally a bit shabbily he thinks. No damage getting that corner cupboard out and leaving worktop alone thank goodness. Thanks again Scott for being able to pinpoint where it was with your equipment….fab.

I am writing in connection with a visit to our property by one of your employees called “Brett Hughes” I wish to advise your company that this young man was punctual and extremely courteous in his approach and demeanour. Your company should be proud of this young man and his work ethic which is a rare commodity today.

Scott was friendly, courteous, very professional and efficient with a great sense of humour. Made us feel very relaxed.

I thought it would be good for you to know Bernie Clark did in fact accurately find our small leak in our sealed central heating system. He was very thorough and persistent but continued searching until he was fairly certain he had found it. Due to the cool weather in April and a holiday in May we decided to keep topping the central heating system until the end of May. When we excavated the position Bernie had indicated it soon became apparent this was where the problem was. The leaking joint was repaired and all is now well. Without your help and expertise I am not sure we would have found the leak. Please pass on my thanks to Bernie.

Breath of fresh air contractors have been awful and Gareth came along and found the leak after 9 months of upheaval. Superb job thank you very much.

He managed the survey efficiently but in a friendly, open and informative approach reducing a stressful situation to a manageable one!

The service from Gareth was 10 out of 10 … no actually make that 100 out of 10, Gareth was a lovely man did a brilliant job, wonderful job and she was very happy.

Engineer Bernie rapidly discovered source of problem + was able to stop the leak. He was both friendly and competent.

I was really impressed with how professional and clear Gareth was when he carried out the leak detection at our property. He took the time to explain everything very well, and was one of the most friendly engineers I’ve ever encountered.

Hi Lisa, just a quick note to thank Mark and Adrian for the job they did for us in Gosport. The leak was within a meter of the area they said, on site now fixing the problem. Will definitely be in touch next time we need a leak finding.

Very happy with the service and would recommend.

The service received on Thursday was excellent, the engineer Mark was efficient, polite and found the cause swiftly! I would definitely use and recommend your firm again.

Thank you for sending your engineer I have been so upset after having another leak detection company out who could not detect the leak. Gareth took the whole pressure off of me for one, I have six children and it has been so difficult having no water . However Gareth told me not to worry and within hours he had located the leak. Gareth was lovely and respectful of my house and is a credit to your company.

Please send my thanks to Adrian for all his assistance yesterday in locating the source of the leak at Westerlands. It wasn’t an easy job! I look forward to receiving a copy of the invoice and report in due course.

Thank you and please thank Adrian for his skillful and successful detection which had defied me, our flat block manager, 2 plumbers and another leak detection firm.

We are very happy with the works LDS have done for us.

Very pleased with Grigor, he did a smashing job and was spot on with his findings.

Service was excellent from start to finish. Adrian explained everything very clearly to me and was professional and courteous. Thank you

THANK YOU! Having frozen all winter my house is actually WARM! Adrian did a great job and what with his detection and Lawrence my plumber’s follow up it looks like the cowboy builders and plumbers antics could be behind me! I was very impressed by the job Adrian did even if I baulked at the cost it is worth every penny! If The Labrador Company ever produces a Staffordshire bull terrier clock I will send you one! Great job and very professional!

Good morning Tony, I am pleased to tell you, that the heating is now running well having followed Bernie’s advice regarding the air locks etc; You can always rely on the wisdom of the ‘old school’. Many thanks for the excellent service LDS have given me.

Adrian was really friendly and very informative of the process. He explained everything every step of the way.

“Adrian was really friendly and very informative of the process. He explained everything every step of the way.

More than helpful and an asset to the company

Hi there , just to confirm that we lifted the floor where you indicated after gas tracing, found and fixed leak. Very happy with service you delivered. You are free to use this as a testimonial.

Hi there , just to confirm that we lifted the floor where you indicated after gas tracing, found and fixed leak. Very happy with service you delivered. You are free to use this as s testimonial.

Found the leak in about an hour and a half. Luckily it looks like only a small past of the floor needs digging up. Unfortunately neither the visit or the leak is covered by insurance, will be more careful in the future with insurance policies.

Found the leak in about an hour and a half. Luckily it looks like only a small past of the floor needs digging up. Unfortunately neither the visit or the leak is covered by insurance, will be more careful in the future with insurance policies.

The engineer was very helpful and quickly exposed the leak and was very prompt in completing and sending his report to me.

The engineer was very helpful and quickly exposed the leak and was very prompt in completing and sending his report to me.

Dylan was professional and knowledgeable- he explained things and talked through options. No hard sell of other services either

I would like to compliment your engineer Dillon for his great work.

Dylan was professional and knowledgeable – he explained things and talked through options. No hard sell of other services either.

I would like to compliment your engineer Dillon for his great work.

He was very thorough and prepared a very useful report. I also found him pleasant and easy to talk to.

He was very thorough and prepared a very useful report. I also found him pleasant and easy to talk to.

I was so pleased I offered him a tip which was courteously refused. He was first class in every way and will have no hesitation in recommending the company and in fact a recommendation was given to a local builder friend to whom I was speaking during the engineers visit.

Adrian was thorough in his search for the source of the leak. Acted courteously and professionally. I have no complaints at all, very pleased with him.

Very thorough and a very quick understanding of our setup which is not straight forward having had various alterations over the years. Grigor is a very positive guy and a great asset to your organisation.

The survey was expensive for the time spent although your engineer worked efficiently and was very helpful.

The engineer (James) had the difficult task of locating a relatively minor leak in a large house with solid and suspended wooden floors. He politely managed my expectations saying that it would be challenging so I was absolutely delighted when he managed to locate the leak. Better still the leak was in a hidden but accessible area so repairs were carried out by my plumber the same day. I would like to thank LDS and James for a first class service!

The engineer, James, approached the leak search in a structured and methodical way and ruled out any other potential leak site. He then used several different leak detection methods to confirm the leak site. The leak was within inches of the spot he identified under a concrete floor.

Your technician James came to me yesterday morning to locate the source of water leaking onto my kitchen floor. He soon decided it was not from the washing machine or the lavatory, which I in my hopeful ignorance hoped it might be! It was, of course, coming from under the tiled floor. He could not have been more efficient, nor more diligent, in trying to pinpoint the exact place so that only minimal tearing up of the tiles would be necessary. He had a very frustrating time trying to get a consistently correct reading on his machine but his patience was admirable and eventually all was well. James is a polite and charming young man and it was a pleasure to have him working in my home. Thank you.

Following problems with our central heating not reaching full temperature a power flush was done. Following this the system was not working fully we changed the central heating cover provider and asked the new provider to replace our boiler.. At the end of the installation during the testing period the engineer could not get two of the radiators to get to full heat. He checked the thermostatic valves but could not improve the situation and advised this back to his office. Following this initial installation we were encountering a drop in the pressure when we had both the domestic hot water and central heating both on. Over a 12 to 24 hour period this was sufficient for the boiler to lock out which then required the boiler to be re-pressurised back to 1.5 bar. When this first occur I pressurised the boiler back to 1.5 bar but even with the central heating switched off we continued to loose pressure. I then left the central heating switched off and also isolated the radiators and pipework using the isolation taps on the flow and return on the central heating. This allowed us to still have domestic hot water and also with this configuration, the system pressure remained constant. I then rang our new service provider and asked them to make a return visit. Two engineers returned and isolated each radiator using the radiator valves and gradually brought them back into service. They also could not get the two radiators back to full heat and advised that the it would required all the pipework to be inspected which would require the carpeting, furniture and floorboards to be lifted and removed in 6 rooms to check the pipework for leaks or a blockage. This would be chargeable work and we would be responsible for any re-instatement costs as well . As we were getting to more mild weather the engineer confirmed that the system could be left with the central heating switched off and the radiators and pipework isolated with the flow and return taps. As this was going to involve major upheaval in our property and significant costs to identify the problems I was aware from the internet that there were Leak Detection companies who could use a number of methods using new technology to identify any leaks or blockages. Compared to costs exposing and accessing the pipework LDS costs were equivalent to 5 to 6 hours at the support companies rates. . I had also contacted our House and Contents Insurance and they advised that the trace and access clause did not apply as there was no visible evidence of leakage damage to the property. The LDS engineer, Mark, arrived promptly and we went through the history of the problem. He then systematically checked the system using both traditional and newer technology methods. At the end of his activity we discussed what he had found which was no evidence of a leak or damp. However, using the thermal imaging it identified the lack of heat to the 2 radiators was due to a blockage in the pipework in the kitchen. We advised Mark that we were planning to have our kitchen refurbished and he suggested that the existing pipework be capped of and new pipework be run from the boiler flow and return. As the boiler pipework runs near the kitchen this could then be programmed when the kitchen refurbishment is done. However, to be completely thorough as LDS could not identify any leak, Mark has asked us to run the central heating back up and see if there is a drop in pressure when the system is at full temperature. Finally ,a full and detailed report has been provided by email . Many thanks for an excellent job and report.

We removed the Kardean flooring and screed and the leak was exactly where your engineer said, many thanks.

He was very helpful and explained clearly what we needed to do to rectify the problem which was more than the previous two surveyors we had employed had done !One surveyor was from a damp proofing company so I don’t think I will get them to do the work as he said he didn’t know what was causing the problem.

Please thank Russell for doing such a good job in finding the mains water leak. The leak was where he said it was, it has now been fixed and her water pressure is better than ever. My 13 year old Grand Daughter was taken by surprise at the pressure from the shower!

Russell was a complete professional and talked us through all aspects of the leak detection along with this recommendations. thank you.

Both of your engineers Bernie and Mark were courteous helpful and knowledgeable and took great care to thoroughly investigate the cause of our central heating problem. A leak was eventually found and a comprehensive report issued. It may interest you to know that yours was the second leak detection company to come to our property over the last few months the first company being absolutely USELESS (name supplied on request). In complete contrast LDS approached the problem most professionally, used many and various methods to detect the leak and during the process we were kept fully updated. It is rare nowadays to find a service that is unarguably value for money and I would have no hesitation in recommending LDS for problems of this sort. Please pass-on our thanks to Bernie and Mark.

While I think it’s a fabulous service, quick and efficient, systematic and state of the art technology, £500 net of VAT would have been my ideal price! Very courteous and gave reasons for the process and any questions he asked. ..and was incredibly patient when the dogs were weaving around him while he was doing difficult work.

Couldn’t be better.

Could I please just add that I found you Engineer extremely polite and helpful, treating my home with the upmost care. Hopefully he has identified the leak site accurately so that we may get the leak exposed and fix with the minimum of damage possible.

Really pleased with the thoroughness of the engineer. I can now relax in the knowledge that the leak was identified and that I have no need to incur more expense in repairs.

James worked very thoroughly all day and with a very good final result. Very pleased with his work.

James worked very thoroughly all day and with a very good final result. Very pleased with his work.

The service is expensive but value for money. Top quality. The engineer, Gregor, was really focused and skillful. He identified were the leak was withing a couple of hours – other leak detection companies had failed to find it. Amazing job.

“Brett was very professional & located the exact spot in 3 hours.

He was very considerate and explained things very well. I could not have asked for a pleasanter, more thoughtful and more informative person.

Fantastic service. Arrived on time; extremely knowledgeable; predicted that the fault lay with the boiler from the description I gave, even before testing the integrity of the pipework. Once complete check had been made, the original prediction was confirmed as the problem; the fault was, in fact, the heat exchanger.
The company that take care of the system had been called out twice before; their view was that the fault lay with the integrity of the pipework, and not the boiler. The full check confirms categorically that the fault is the boiler, so I will get back in touch with my central heating cover company.
Though this has cost me the excess amount on my house insurance, it has been well worthwhile because I had been convinced by the heating cover company that the fault was the pipework and was thinking of excavating all floorboards and floors……so glad I called LDS! Fantastic response; fantastic knowledge; superb service. Would definitely recommend this company.

Brett was very meticulous with the survey taking his time on what is quite a difficult problem to diagnose. He answered all our questions and his report was excellent and covered all the points it would do to help us get the plumber to attend to the work.

Fantastic service. Arrived on time; extremely knowledgeable; predicted that the fault lay with the boiler from the description I gave, even before testing the integrity of the pipework. Once complete check had been made, the original prediction was confirmed as the problem; the fault was, in fact, the heat exchanger. The company that take care of the system had been called out twice before; their view was that the fault lay with the integrity of the pipework, and not the boiler. The full check confirms categorically that the fault is the boiler, so I will get back in touch with my central heating cover company. Though this has cost me the excess amount on my house insurance, it has been well worthwhile because I had been convinced by the heating cover company that the fault was the pipework and was thinking of excavating all floorboards and floors……so glad I called LDS! Fantastic response; fantastic knowledge; superb service. Would definitely recommend this company.

Russell was very polite and friendly and kept us informed at all times and he found the leak.

“I found Mr Rusell to be very polite, professional and sympathetic to how worried I was regarding tracing the water leak . He assured me LDS have the right equipment that Will find the leak . I am so relieved that the leak was found, and pleased to recieve a detailed report and recommendations. Thank you .

The engineer Russell was extremely efficient, informative and, most importantly, found the leak. We have a very old house but this was no problem for Russell. He was very pleasant to deal with.

Excellent, efficient and friendly service, job well done.

The process of detection by the engineer was very thorough. Eventually two leaks were found using hydrogen/nitrogen tracer gas. They were from central heating pipes under the solid floors. LDS checked the rest of the house thoroughly and provided a professional report for our insurers. The leaks were not where we suspected and so saved us a lot of unnecessary digging!

He was a very pleasant & conscientious individual.

Excellent service, knowledgeable and thorough engineer who found our leak.

I experienced a sudden loss of pressure in my boiler. Boiler Man said it was not the boiler so had to be a leak in the central heating system. LDS were very efficient and were able to get their engineer to me the following day. He carried out a very thorough survey of my 3 bedroomed house using state-of-the-art equipment and identified the leak as coming from the downstairs cloakroom. He was very pleasant, helpful and very results focused. He was determined to find the leak, and he did. I would definitely recommend this company.

I experienced a sudden loss of pressure in my boiler. Boiler Man said it was not the boiler so had to be a leak in the central heating system. LDS were very efficient and were able to get their engineer to me the following day. He carried out a very thorough survey of my 3 bedroomed house using state-of-the-art equipment and identified the leak as coming from the downstairs cloakroom. He was very pleasant, helpful and very results focused. He was determined to find the leak, and he did. I would definitely recommend this company.

Excellent service. Really thorough and helpful.

So helpful, reassuring. Explanations clear concise. Professional excellent can’t thank them enough.

I must say how pleased we were with his work. He turned up to time. Rang ahead as well. He was very professional and very thorough through out. He made a very good first impression and a credit to your company. He was able to trace the leak and offered advice on the repair as well. Whilst I hope not to need your services again too soon, I would not hesitate to use LDS and you would be my first call.

Asked for report early and were very helpful and sent by email as requested.

Thanks for the report and kind services. Very impressed and will recommend as and when the occasion arises.

Very pleasant, courteous, efficient and helpful. A credit to the company.

Very professional and precise

Absolutely superb took the time to explain all procedures and equipment to me and showed me the results to put my mind at ease.

My husband and I just wanted to thank everyone for the really excellent service you have given us – Tony with the booking and the really wonderful Bernie Clark for his detailed “detective” work. We have spent nearly two years being fobbed off by our Idea Heating Engineer, saying that our boiler’s constant drop in pressure was from a tiny hole in one of the copper pipes. All would be well once we found it. We now know that the boiler is the problem! We followed Bernie around the house, like groupies, as he inspected/tested every inch of the house where a leak could have occurred. We were completely fascinated. We felt that his investigative work yesterday fully justified the invoice cost.

Very speedy service and genuine concern to want to help and respond to my original enquiry. A real credit to your organisation!

Everyone working in the office is most helpful, understanding and clear with their explanation and guidance in every aspect. A most professional team. Value for money – I don’t know what anyone else charges, but LDS solve the problem. Bernie Clark is one of the best engineers & I have met a few! LDS need to pay him handsomely, since he is the face of the company and customers will recommend LDS on their experience of him.

First to say how impressed we were with the guy; his attitude and general approach were as good as we could ever have wished for. A charming person who got on with the job in an extremely nice way.

Very efficient service

I would just like to say thank you for the work that you carried out for me. I have now exposed the leak area and confirmed your second findings for my property. I very much appreciate that when the first check proved wrong you responded so quickly to correct it with a second visit. I have no hard feelings about the first visit the gentleman that came believed he had found the problem and left, in our working life I’m sure we have all been there at least once. Thank you again.

The Insured was very impressed with your engineer.

His name is Dylan and I was very impressed with the thoroughness of the work he undertook. He explained everything very clearly to me and was very professional and courteous in his approach.

This engineer was a credit to L.D.S

The positive, professional attitude of your engineers was a breath of fresh air and like minded with the way we operate.

I was extremely impressed and could tell within a short time of his arrival that he was very professional and experienced.

I am a resident of the Print House in London. We have had several leaks in our building since it was renovated and made part residential in 2012. Our managing agents, Lamberts, organised a visit today which Barry attended. It is the second time he has attended site to locate the source of leaks. He is professional and very adept at finding the source – something others have not done on both occasions he was here.

I just wanted to say that Dylan has been here most of today, arrived early and has not stopped even when having a cup of tea and it is now nearly 4.30pm. It was a hard job to locate he said but we think we now have a more accurate location of the leak albeit minor.

Very patient and meticulous, obviously experienced in this field judging from his approach.

Pinnacle Clacton are extremely happy with your responses and service and by the quality of staff you sent to undertake the investigation. This was by no means an easy task due to the lack of specific drawings relating to the CWS pipework and the routes. The engineer was very thorough and methodical in his investigation and after a scan of most of the site was able to identify a location that was in an area where it was very unlikely that there would have been water pipes – a first dig did not identify any leak but with further support and very much deeper than was believed possible a MCWS pipe was found and the advised location was right on top of a faulty coupling (one that had never been tightened from install). We would be happy to recommend you and will do should we come across others looking for support in this area – you are welcome top quote is based on these comments. Thanks again to you company and your local engineer for a speedy and professional response.

Barry came to a callout at craft cottage he was brilliant and very efficient a credit to your company.

A very pleasant and very proficient person and his assistant who were positive and gave full information of the work and investigation whilst it was being carried out. The highlight was the fact that out leak was detected successfully !!!!! Highly recommended and a credit to the Company – LDS -they represented.

Your engineer Barry called this morning and I can report the he successfully traced the leak. He has a pleasant personality and he is also a very clean and tidy worker. Professionally he is very competent and he was happy to discuss what he was doing. If all visiting engineers were in his league there would a lot fewer disgruntled clients.

The leak was exactly where your operative identified that it would be; not just the taped zone, but the actual spot hidden underneath 100mm-ish of concrete. Impressive!

Your engineer Mark was fantastic, he was spot on in finding our leak, our engineer could not believe it!

I would like to express my sincere thanks following the visit of your senior engineer Barry Cronin to my premises in Harrow, Middlesex on Friday 13th November.
Following a drop in pressure to my megaflow system and extensive investigations by my plumber I was lead to believe that there was a leak in the pipework below the ground floor (as there was no evidence of a leak anywhere in the house). I referred the matter to LV insurance and one of your engineers visited. He could not find the leak. I contacted LV again and they suggested a second visit by a senior engineer.
On arrival Barry asked for my account of what had happened. Based on what I said i.e. that the pressure dropped quicker once the heating was on his initial reaction was that it was something to do with the boiler but he had a number of tests to carry out before coming to a final conclusion. Barry concluded that it was the heat exchanger in the boiler and an appointment was made with Worchester Bosch for Monday 16th November.The heat exchanger was exchanged and to date there has been no loss of pressure. Barry’s approach was truly professional and he is obviously a dedicated and extremely competent engineer. Can you please pass on my thanks to Barry?

Barney was calm, very responsive to questions and kept as in obtrusive as possible. We are a B&B and our guests were considered with understanding. The process was thorough and we were able to be with/ take part .although it took 4hours to find we are just so very glad to be in a position to repair it and be back to normal. We would recommend this company without hesitation.

Lds done exactly what they promised turned up on time and pinpointed the leak on 2 mains water within 1 half hours. Engineer stayed on site until excavated to ensure leak detection was accurate. On a 24 metre length of mains water detection was within 200 mm of leak saved me a lot of time and money as the location was on a private road that had just been topped out.

Gentleman who came was polite and went about his work very quickly and efficiently. He advised what we could do to stop the noise which we thought was a leak and in fact was dripping into a large tank

Can I say thank you to yourself, the your team who I found extremely helpful and knowledgeable in finding the fault which lies with the boiler.

Just wanted to let you know how impressed I was at the service provided by your engineer yesterday. He was very competent and professional in the way he undertook his investigation works. He established exactly where the leak was and I consider the fee charged money well spent.

I just wanted to let you know that I was delighted with Barry and Howard this morning, they arrived on time, and there obvious expertise was second to none.

Thanks so much. Bernie was an absolute star. And I filled out the survey accordingly. Thank you too Claudine for your help!

Bernie was fantastic. Very agreeable despite having to collect/return keys from another location, and being given wrong ones! And was thorough, knowledgeable and communicative. His standard of service was much appreciated.

Brett was punctual, courteous and knowledgeable. He identified the problem and dealt with it, which I did not expect. I anticipated that I would have to call a plumber/other professional once the leak was identified. I appreciate that a plumber is required to deal with the minor matter. I would recommend and thank Brett for his help, expertise and advice on a semi related matter regarding my boiler. Very professional. Thank you. Excellent service.

Russell was very professional, most courteous, quietly got on with it and found it. One could not ask for anything more. First Class.

Highly recommended.

Excellent service thank you, would recommend.

Please pass our thanks to Mark & Colleague. The leak has now been fixed and reservoir back to normal level.

First time I have used LDS but I would again without hestitation and will be recommeding Russell contacted me twice whilst he was on site and he came over as being very professional and knowledgable LDS to my colleagues.

Without the use of your company I would have had to embark on pulling up every floorboard in my house, meaning lots of stress and mess. As it transpired, my leak was detected in the cavity wall of my home, where the central heating pipe goes through the wall. It was found by emptying my system and filling with tracer gas. I am glad I used yourselves and you found it in half a day without the need for hiring a plumber and joiner who would have turned my house upside down and never found anything as the leak was actually in the wall. Got npower out to replace the pipe and all has been ok for 3 days now. Thanks LDS. Highly recommended and appreciated. Oh, and I was covered through my Buildings Insurance for trace and access.

I would and have already recommended LDS to other contractors /customers.

Very pleasant and professional.

Thank you for the great job that your guys did this morning, they found the leak and it is holding pressure.

My mother is housebound and felt very comfortable with your engineer ‘Barry’ in her home. I would recommend LDS.

Very pleased with the service and engineer, thank you.

Bernie has worked with me on 1 other leak detection and i found him to be very competent engineer. He detected the leak on what i would call a very difficult property he went about his job in a courteous and professional way . If i have any other jobs that require your services iwould not hesitate to call Bernie is a credit to your firm

He was brilliant and a credit to your company. It is the experience with him that I am able to recommend your services. Courtious, efficient, no nonsence and completely dedicated to the task which is reflected in the fact that he found the leak in 2 hours-Marvelleous. Its a shame not all workers are the same as him. I’d like to say a special thanks to him.

A massive thank you to Bernie for putting up with all my questions, and most importantly, for finding the leak!!

Excellent guy to work with.

Many thanks Lisa. Barry was really helpful and great at explaining things to me and my not so technical knowledge!

Fantastic service. Bernie found the leak after about 3 hours. This had been missed by the company sent from my insurance company. We were able to show your report to our insurance company who will now process the claim. The original people sent to do the leak detection came back again and had to agree with Bernie’s findings.

Very efficient, arrived as agreed, very thorough and explained everything clearly. Mark was great. Report came through quickly. Thank you. Excellent value and impressed with level of service. We will happily recommend to friends, colleagues etc. Thank you.

Russell, your technican, arrived in advance of the appointment time and was very polite. He explained the work carried out which appeared to be thorough in nature.

Simply Fabulous!

Russell was excellent at keeping us informed at each check he carried out.He was aware of our concerns and put himself out to explain the readings and make recommendations of suitable repairs.

Just like to say your co operative Brett worked really hard and was very efficent telling me what he was doing along the way. Thank you very much.

The engineer made every effort to listen and evaluate the problem and through a systematic approach found the problem and resolved.

Many thanks for a prompt, professional and courteous service.

Many thanks for the your professional service, especially Barry the engineer surveyor. We lifted the floor tile where the survey has suggested and the leak was there! Was caused by a uninsulated copper pipe resting on a brick. My plumber said that we would never have found it on our own

Just a quick note to thank you for the excellent service we had from yourself and Barry. The leak was found exactly where Barry indicated. We have managed a temporary repair and our system is back in operation!

Please find attached photos of the leak which your engineers helped us to locate at Royal Clarence Marina on the 3/3/14. As you can see it was not in an easy place to find buried under the steps to the side of the plant room . Please can you thank your guys for their help it was much appreciated.

I was extremely happy within the way Russell and his colleague worked to locate our leak. He was professional and thorough.

It was ensuring to know that Bernie was well experienced as a plumber from previous employments and came across as a professional.

The engineer was very informative and explained the problem very carefully. He was professional and efficient. We would recommend this company.

Very pleased with the professional service provided and would recommend LDS.

Very professional & explained everything clearly. Very impressed with him. Brett may like to know the leak was the drainage valve situated under the floorboards.

Your engineer Russell was able to tell us more about our central heating system than British Gas engineers! Russell was efficient and friendly and had British Gas done their job properly with the leak sealer as Russell did when he drained down the CH system then I would probably not have needed the leak survey.

Barry was considerate and did the job very well.

Pleased with the service provided and would recommend LDS.

Bernie was thoroughly professional and efficient whilst at our property. He clearly explained the process and his findings and was evidently very knowledgable and experienced. He worked in a very tidy and organised manner and was a pleasure to have in our house!!

While I think it’s a fabulous service, quick and efficient, systematic and state of the art technology, £500 net of VAT would have been my ideal price! Very courteous and gave reasons for the process and any questions he asked. ..and was incredibly patient when the dogs were weaving around him while he was doing difficult work.

I wanted to let you know how very impressed I have been with your company’s service. Bernie did a great job.

Cracking service Bernie located the leak within 6 minutes. Will defiantly use you again thank you so much.

Bernie was excellent and diligent and I wish I had known about your company 2 years ago-we could have saved ourselves a lot of time and stress.Bernie is excellent and very professional. He is very experienced and conscientious spending 6 hours approx at the property ascertaining the location of leaks. I am very impressed.

Thanks for the excellent service and speed in getting the report to me. I didn’t meet the engineer on site, the resident did but as far as i am aware they were very pleased with the service.

Excellent service found the leak which is all we wanted.

Brett was very professional, calm and clean in his work. We were really worried and stressed with the whole affair but Brett found the leak and now it’s been found and repaired, thank you so much.

Both engineers who attended our client’s site were very professional and knowledgeable. They arrived on time and assisted our engineers to locate the assumed leak on the underground fire ring main. The client is over the moon as this has been an on going issue for near over 2 years!! Thanks again

I was very pleased with the overall service provided by LDS. The engineer who dealt with my leak very professionally and would recommend LDS. Thank you.

Mark was very professional and the report was forwarded within a day, thanks.

Dear Mark I write to express my satifaction regarding the conduct of both you and your staff during my recent water leak episode. Both of your technicians, Lee and Bernie, worked extremely hard to locate the leak after arriving promptly at the agreed time. They were courteous and supportive during what was a trying time for both Jenny and myself. I was particularly appreciative of their efforts when I learned of the extremely early starts they have to make to reach us here in Cornwall. May I express my appreciation of your understanding and confidence-boosting manner when I spoke to you on the phone. The whole episode was conducted with skill and professionalism and I wholeheartedly commend LDS as a company of the highest calibre. Please convey my sentiments to Lee and Bernie, and I wish you all a happy and prosperous New Year.

Your engineer Barry, was very professional and as considerate as possible given the stressful situation. He was also very helpful in suggesting solutions to the problem which we have now taken into consideration.

I was very satisfied with the service your engineer Barry provided today in locating my leak. He was courteous, informative, knowledgeable and dealt with my leak professionally, thank you.

Today we had a visit from a member of your team called Bernie. He really is a credit to your organisation. He was very professional in everything he did and was extremely thorough. He also delivers bad news very nicely! Should we ever require your services again I would ask that he visits us.

Lee was a lovely bloke who clearly loves his job – and his enthusiasm for the service and his equipment were a pleasant contrast to a lot of the people we have dealt with when having household issues.

Bernie worked to the best of his ability following very early starts to be on site at the agreed time. Both showed a very concerned,professional approach to their task.

Just wanting to confirm in writing how impressed I have been with your company’s service once more. Your engineer was efficient and polite and went beyond my expectations in trying to sort the problem today. Many thanks and best wishes for the festive season.

I wish to thank you for your services given to me on Sunday 22nd December 2013 in my home. Your employee, Bernie detected and repaired a leak in my central heating system after almost 2 weeks of problems and personal pressure. I found Bernie to be most professional and efficient. His calm attitude I found very reassuring. The help and advice he gave me was very kind, helpful and I was able to return to normality. Again my sincere gratitude.

Fantastic from the office to the engineer. Bernie – fantastic great worker and very knowledgable.

I was very impressed with the speed and efficiency that Barry Cronin identified the damp problem that we have had for several months, and other contractors that we have employed have not. Many thanks for a good job.

I would like to say a big thank you to your team in helping me with the water that was being lost in my park. Especially Barry, his work has been outstanding down to finding a leak within one to three meters. You helped me save about 800 cubic meters of water a week!! Happy Christmas and New Year.

The detection of gas was very quick and obviously the leak was close by. We were given a spot to dig but even after opening quite a long trench we found no pipe or substantial water ingress into the trench. I have returned today and opened a longer trench at right angles and now found the leak. The leak was actually 2.1 meteres from the indicated spot. Without LDS we would not have had a hope in hell so glad we used the service. The area above the leak is gravel but unbeknown to me the gravel sits on 3 inches or so of rough concrete so I think the gas was running under the concrete and then under some slaps before exiting from the weakest point where the slabs butt the house wall.

I was really pleased with the quickness of detecting the water leak and advice given. Thank you much.

Lee was very professional and thorough. Based on my experience I would not hesitate to recommend the LDS service.

Russell was polite, patient and calmly explained his findings, thank you.

Thank you for finding my leak, a very professional service.

I was very pleased with the service provided by the engineer who dealt with my leak very professionally and would recommend LDS. Very satisfied thank you.

Many thanks for your help today Mark and a special thanks to Bernie who is an asset to your company!

Barry the engineer was very courteous and arrived at very short notice and got the job done efficiently.

I was very pleased with the service. Thank you Lee in finding our leak.

The central heating leak has been fixed !! I can to praise Lee enough. He immediately installed confidence on his arrival and is a very good ambassador for your company. We were considering renting our own thermal camera and finding the leak ourselves. I am sure we would have spent hours even days trying to find it, and looking at where the leak is and the dry area around it, I am sure we would not have found it ourselves before spending a great deal more money than we paid you.

He was spot on. photos to follow well done and Thanks.

I was very impressed with Marks telephone manner & knowledge.

Just wanted to say a big thank you for sending Barry to detect my leak today. He detected the leak and reassured me that there is nothing to worry about and that it would soon be resolved. Also, at my request he turned the water mains off, which is the first time in ages that I cannot hear running water under the floor, which has kept me awake for the last 3 nights. Once again a big thank you for sending such an experienced man I was delighted with the service.

Barry has visited my property this afternoon to undertake a gas test in the hope of moving my insurance claim forward. He took time to explain the process and results to me, which I very much appreciated as I have no technical background, was thorough and very polite and professional. Please pass my thanks for his patience on to him in due course.

Please be advised of the following service that was provided by your team member, Mr Barry Cronin. I was very impressed with his customer service, knowledge, care and understanding of the problem we were faced with and how he kept us informed throughout his inspection work. It is so nice to see someone who can see the whole picture and not just the problem. An absolute pleasure and would recommend him highly.

Barry, the engineer was a lovely wonderful person, many thanks for locating my leak so grateful thank you very much indeed and to the office staff for being so helpful.

The 2 engineers were excellent. Well done Chaps.

The engineer was very approachable and left the area clean and tidy.

Just to say so many thanks for juggling everything to ensure your Engineer got to me yesterday, I have nothing but praise for your company, a great professional service so many thanks. British gas have been here all morning and fixed the problem. Again so many thanks. You and your engineer have made three people very happy.

I just wanted to let you know that Brett successfully identified where our central heating leak was. We had our floor dug up on Friday and the leak was in the area that Brett had marked out. I would be grateful if you could thank Brett for his hard work and determination to find the source of our massive water loss. I have been very impressed with your company and with the efforts made to minimise damage to property when tracing leaks. I will most certainly recommend you to anyone who might find themselves in a similar position.

We had a specialist in today named Barry, who had been referred by homeserve to find a leak. He managed to identify the problem being the shower. He went down in the celler to see the extent of the damage and told me it was severly wet everywhere down there when we ran the shower. He told me what I was dealing with, where others coudnt. He told me the extent of water damage which could even make the kitchen unsafe to access. He even gave me advise on how to deal with the issue for which I will follow. I understand that he will be writing a report to homeserve, which will enable us to take the step. Thanks.

Your engineer, Barry, came yesterday to diagnose internal leaks in the above house. I would like to praise him for his manner and endeavours to detect the water leaks. He identified a major leak (from a downstairs toilet). This is a problem which has been ongoing for a very long while and caused us a lot of expense and stress. We can’t thank you – and particularly Barry – enough for finding the root of the problem. I took readings from yesterday to today (24 hours) and they show the consumption has dropped by 450 litres – hence the leak! Many many thanks.

We are delighted with the work carried out at our property last week. Brett worked hard and was very tidy. Saving us a lot of money thank you very much. We will recommend you.

I am writing just to say what a really helpful and efficient member of staff you have who called out to our property on Friday 13th September to detect a leak for Homeserve. His name is Barry but unfortunately I didn’t catch his surname. He was extremely polite and most sympathetic. I have to say I think he is a credit to your company and I think it’s only right you are told. People are very quick to complain but never quick enough to give credit when it is due.

I was very pleased with the job Brett did this morning. He was professional, polite and exceptionally knowledgeable and found the leak which was a great relief. Please can I pass on his thanks and utmost praise.

Hi Lisa could i just thank you for your prompt and efficent service once again and could you also thank Barry and Bernard for their excellent work and look forward to working with you again. Many thanks Glyn Jacks

I was very pleased with how Russell put himself over in all ways. Appearance, how he explained what he was doing, professionalism – everything. Praise where its due.

Francesco was full of praise for Simon and the work he did.

Just to say.. they found the leak!.. and now it has been repaired.. which is great! I would also like to say how impressed we all were with Lee… very professional, very polite… We would definitely recommend your company/service/staff. What a refreshing change! Thanks once again for all your help!

Simon was amazing, thank you so much for finding my leak.

Excellent service from the engineer Brett who came out twice and successfully detected our longstanding leak after had no success with various plumbers and heating engineers. We subsequently had another leak and it turned out that they were due to mice! Thanks Brett.

Please pass on compliments to the attending engineer for the above property, Mrs Grillo paid compliment.

I would just like to let you know how professional your engineer was today, I am not sure of his name. He was very polite, courteous and was very articulate in his work. A credit to you.

I would like to say the engineer who arrived at my house was very polite and informative. He explained everything to me and also took off his shoes to walk around the house.

Mark worked very hard and professional, thank you.

Very thorough lovely engineer who did a great job and couldn’t have been more helpful thank you very much.

Many thanks for your report. Brett was great yesterday. He went above and beyond what I expected from him. He was both professional and very personable in his work. Please pass our regards and thanks for his work. It looks now that we have ticked off another source of the problems. Brett suggested a couple of potential next steps which we will now follow up. Again, thanks for your support and great service.

A lovely engineer, very polite and exceptionally dedicated to his job. He found the problem that 9 other companies couldn’t! Would definitely recommend LDS.

I wanted to say thank you for excellent service we received from your service engineer yesterday. He explained what he was doing no why and located the leak that has ‘evaded’ plumbers, heating engineers and Homeserves best for some time. I would certainly recommend your company and your engineer. In the days of cowboy builders it was a real pleasure to meet a true professional.

Thank you very much, Lee was fantastic.

Firstly, I wanted to let you know that Russell attended promptly this morning and conducted a thorough diagnosis of the apparent water leak. Given the size of the property, this took some time. He was extremely methodical, courteous and was careful to keep soft furnishings clean etc. Using several techniques, he was able to locate the source of the leak to an underfloor CH feed pipe, laid under screed in a hallway cupboard. We were able to verify this after having excavated a small area. I’m convinced that there would have been no way of finding this leak without the assistance of Russell and the resultant damage would have been so much worse. Please pass on my thanks again to Russell Noble and be assured that I wouldn’t hesitate to recommend your company in future.

I had never heard of Leak Detection, I had many plumbers try to find my leak but Brett was spot on!

I am writing to express my satisfaction with the services provided by the engineers who attended my property on Friday 10th May. The two engineers were extremely efficient in detecting a leak from a radiator pipe buried in concrete which had remained undetected following several visits from various engineers sent from our insurers. Both engineers demonstrated the highest level of consideration for my family and were polite and courteous at all times. Please pass on my appreciation.

Russell was brilliant. He is very professional and knowledgeable and found the leak very quickly.

Thank you for emailing the report and receipt following your engineer’s inspection on 3rd May at my cottage in Staplehurst, Kent. I was very impressed with LDS. It was easy to arrange an appointment. I was given a time to expect your engineer. He rang to say he would be slightly delayed, which I much appreciated. Barry (your engineer) was quietly efficient and inspired confidence. It was obvious he was thoroughly expert at his job and he was able to detect the leak as well checking the whole system, which was reassuring. I hope it does not sound patronising if I say that Barry was polite? I would like to thank him, as well as LDS, for an excellent job. I will be forwarding the report to the heating firm I use, with a recommendation about LDS in case they have other clients who may need to use your firm.

Lee gave us confidence in the way he handled the problem, and his wide knowledge base he was also very polite and easy to have round. Also checked with us next day that eveything was ok. Excellent ambassador for your company. I only wish I could refer all our heating servicing to Lee. Many thanks.

Absolutely superb service. I am at last able to wash the dishes having not had hot water since Xmas. Special thanks to Mark from Bridlington for coming out on a Sunday and being 150% professional. Also found the whole detection process really interesting. Thank you!

The chap that came out to us was brilliant. Very polite, thoroughly knowledgeable and a credit to your company. Happily we have the leak fixed now and need to go through the insurance pain…

We found the leak today within 1 foot of the X marked by your operatives. I attach photos for your information. Thank you for your assistance.

Russell was absolutely brilliant and a credit to the company.

I was really pleased with the work that Mark did – he kept me informed of the services he was carrying out and worked hard to find the source of the leak. Would highly recommend him and the service offered by LDS.

Thank you for the Service provided at San Diego Road in Gosport. Here is a picture of the leak which was embedded about 6 inches into a concrete floor, your detection could not have been more accurate and we only opened up about 18” of the flooring. Simon (If I recall correctly) was a lovely chap to deal with and most helpful. All the best and Happy New Year.

Many thanks for your help on my initial contact with you, and to Lee for the extremely efficient methods he employed and for his explanation and discussion as the tests progressed. Our relief on finding the source of the trouble cannot be described.

Simon was so thorough and did a great job today and I would recommend him to anyone.

Hi Lisa, many thanks for your help in this problem. Your engineer arrived promptly and was very thorough, professional and friendly in finding the leak, please pass on our thanks to Barry as well.

After a problematic survey to locate a leak under membrane and double tiles. Michael pinpointed the leak, removing only one tile in the bathroom to repair the leak. I am very happy with the results, thank you.

Thank you Lee for detecting our leak. We were very concerned and you put our minds at rest with your professionalism and expertise.

Thank you so much, Lee is a credit to the company. He was pleasant and calm when I was getting stressed. He worked non stop until he found the leak which was very difficult. Its not often you get such great service, Michael and Mark were also very helpful on the phone.

Fantastic job. Your usual high standard and professional work completed. Many thanks from the high level team.

Had a mysterious leak somewhere on the ground floor of our house, seeing as we have a tiled kitchen diner and concrete floors to two other reception rooms, I was dreading employing a builder to dig up and investigate. There is no need for the prospect of lots of messy work, as Lee found the leak in our utility room. He was very polite, thorough and charming with my two year old son. Leak found, builders now employed and only a small area of floor to come up. Thank you for your excellent service.

The overall impression, from firstly speaking to you and then when Lee arrived and found the leak was excellent and extremely professional – thank you very much.

I would like you to know that Lee is a credit to your company. He made sure that his job was sorted and saw it all the way through to the end. If all you operatives are like Lee you will have a successful company. Please pass my gratitude onto him. I will also pass these thoughts onto my insurance company.

Lee worked exceptional hard to locate our leak which was spot on. Thank you.

Thanks for the report Lisa, it’s very thorough, and thanks again to Barry. He was a pleasure to have here, he clearly knew his stuff, and his advice was invaluable.

Many thanks. I hope not to phone you again but won’t hesitate in Recommending you to friends.

I have been very impressed by the support offered by your company, and particularly by the engineer, and I am very grateful for your help Many thanks.

Can you please pass my thanks to Mark & Barry who are a credit to your company, working really hard to locate my leak.

I would like to thank LDS for all your help last week in finding the leak at St Anne’s Church, it was exactly where Mark & Lee said it was, we dug the floor up on Monday the heating engineer replaced a length of pipe and 2 bends on Wed. what a relief we would never have found it without the help of LDS Thank you.

Again many thanks for all the help your company have given me and especially Barry who was fantastic. Should you wish to use the following statement on your website I would have no objection whatsoever. “An amazing well run and professional company which solved my leak and saved me thousands of pounds which otherwise would have meant me ripping floors and possible walls down, welldone

We are extremely impressed with the service from LDS and from Mark in particular. He was fantastic on both sites that he came to this week. We have a large portfolio of properties and as you can imagine a lot of leaks so we will undoubtedly be coming to you for future leaks. Many Thanks

Thank you very much. The detection was very efficient, and much quicker than I expected ! You may like to know that the leak was exactly where your engineer said it was, right next to the soil pipe in the corner. It turned out to be a small hole worn in the underside of the rising cold water main, the copper of which was bright and shiny. It seems that this must have been worn away by a rubbing action against the underlying concrete, as the overlying central heating pipes expanded and contracted, thus pushing the cold main downwards. The lack of visible water from the leak may be due to the water running down the outside of the soil pipe, and along the trench under the floor in which it lies.The leak is now completely fixed.

Thanks very much for your companies professional services. You certainly helped to reduce the time scale in locating the leak and proved that by having the correct equipment and personnel, unlike the shower of you know what that was sent in by the school originally, the leak was easily found. Could you also thank Mark for his services. I will have no hesitation in recommending your company in the future

Very impressed with Lee and Mark. Great Lads. Very professional, very skilled, would definately be using you guys again.

Thank you so much to Lee, he located our leak that 2 other companies failed to find. Fantastic job, very courteous and hard working.